If an aircraft dispatcher cannot communicate with the pilot during an emergency, what action should the dispatcher take?

In a situation where an aircraft dispatcher is unable to communicate with the pilot during an emergency, taking any action considered necessary under the circumstances is the most appropriate response. This is primarily due to the nature of emergencies where time is of the essence, and decisions must often be made rapidly to ensure safety.

The dispatcher has a responsibility to monitor flight progress and ensure the safety of the aircraft and its occupants. If all means of communication with the pilot have been lost, the dispatcher should proactively assess the situation, gather available information, and take necessary steps to address the emergency, which could include alerting appropriate authorities or coordinating with air traffic control.

While contacting the ARTCC for a phone patch or complying with a lost aircraft plan could be part of the dispatcher’s broader responsibilities, these steps may not be sufficient in immediate crisis management. Waiting for the pilot to re-establish communication is generally not advisable, as it could delay critical actions that need to be taken to ensure safety. Thus, the correct approach is to act decisively based on the information available and in alignment with safety protocols.